Shipping policy
SHIPPING & PROCESSING
Free shipping for orders US & CANADA applies to domestic ground shipping only.
ORDER PROCESSING
Orders placed before 1pm EST are typically shipped out the same business day. Any orders placed after 1pm EST will be shipped the following business day (this includes orders with expedited shipping). Each order is subject to product availability. Customer Service will reach out via email in the event that any item(s) are unavailable. Once the package has shipped, you will receive an automated email containing tracking information.
Please note that we do not process or ship orders on weekends or holidays, and we cannot ship to P.O. boxes or APO addresses. Signature upon delivery is not required. Please contact UPS or Customer Service if you would like to add a required signature to your delivery. Free shipping for orders in US and CANADA applies to domestic ground shipping only.
DOMESTIC SHIPPING METHODS
UPS Ground: delivers 1-5 business days after processing.
UPS 3 Day Select: delivers 3 business days after processing.
UPS Next Day Air: delivers the next business day after processing.
Important: all orders placed after 1pm EST will be shipped the following business day; this includes orders with expedited shipping. We do not currently offer Saturday delivery.
MODIFICATIONS/CANCELLATIONS
Orders cannot be modified after they have been submitted. If you wish to cancel your order please send an email as soon as possible to info@ROOM502.com. We will make every effort to accommodate your request, however, there may be some instances where we are unable to cancel your order before it ships. If your order has already shipped out, our normal return policy will be in effect.
LOST/STOLEN PACKAGES
If your tracking information shows that your package was delivered, but you have not received it, please contact Customer Service at info@ROOM502.com. Note: we do not take responsibility for lost/missing packages that show successful delivery to the order address.
INCORRECT/DAMAGED ORDERS
In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email us as soon as possible at info@ROOM502.com to let us know. We ask that you send over photos of the incorrect/damaged merchandise for our reference.
For domestic orders containing incorrect/damaged items, we are typically able to refund or replace the order at our expense.
ORDERING/PAYMENT
Order Status:
You will receive an automated confirmation email after your order has been submitted, and a second automated email containing tracking information once your order has shipped. If you do not see these confirmation emails in your inbox, try checking your spam or trash folder. All automated confirmation emails will be sent to the email address provided on the order. Note that email addresses cannot be modified once the order has been submitted.
If you were logged in to your customer account while placing the order, you may also check the order status by logging into your account and clicking the “Order History” tab. Note: registered customers who were not logged in when the order was submitted will not see their order on the “Order History” tab.
Payment Methods:
ROOM502.com accepts the following payment methods:
Credit cards: Visa, MasterCard, Discover, American Express
ACCOUNT INFORMATION
Registering an account offers you a safe, easy and fast way to order. It also serves as a way to track your order and view order history.
Adjustments:
SALES TAX
Please note that tax calculations are based on the state and county shipping address on your order, as well as item price/classification.
For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet. Details may be found at the website of your respective tax authorities.