Refund policy
Return and Refund Policy
USA & CANADA
Risk Free Shipping & Returns or Exchange
ROOM 502 offers free shipping, returns, and exchanges on all orders of $450 USD or more.
Orders Under $450
For orders under $450 USD, returns and exchanges are available; however, a flat $20 USD return shipping fee will be deducted from your refund or billed in the case of an exchange.
Return & Exchange Process
To initiate a return or exchange, please email: info@room502.com to receive a prepaid shipping label.
Customers may:
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Exchange items for a different size (if available), or
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Request a full refund within 15 business days after receipt.
Eligibility for Returns and Exchanges
To be eligible for a return or exchange, items must:
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Be returned within 30 days of purchase.
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Be in their original condition: unworn, unwashed, unaltered, with all original tags attached.
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Be free from stains, odors, or damage.
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Include original packaging and any included accessories.
Important Notice Regarding Repeat Returns
To maintain the integrity of our return policy, ROOM 502 reserves the right to deny free return shipping for orders where the same item (same style, size, and color) has been previously purchased and returned by the same customer. In such cases, customers may still return the item at their own shipping cost, pending approval by customer service.
Cleaning Fee Deduction
If returned garments exhibit signs of wear, such as:
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Deodorant marks
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Makeup stains
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Animal hair
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Lingering perfume or other scents
A $30 USD cleaning fee will be deducted from your refund or billed in the case of an exchange.
Return Rejections
ROOM 502 reserves the right to reject any items for exchange or return that do not meet the above requirements. If your exchange or return is rejected, you will be notified by email.
Refunds are processed within 15 business days of the arrival date at our warehouse.
INTERNATIONAL ORDERS
ROOM 502 offers exchanges on international orders. Customers are responsible for all duties, return shipping, and reshipping charges.
To be eligible for an exchange, please ensure the following:
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Items must be returned within 30 days of purchase.
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Items must be in their original condition: unworn, unwashed, unaltered, with all original tags attached.
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Items must be free from damage or any signs of wear.
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Goods must be returned with their original packaging and any included accessories.
Exchange Process
Email: info@room502.com to confirm exchange.
In your request, please note the item(s) you would like to exchange and the desired replacement size(s). If approved, we will place your replacement items on hold and email confirmation.
Please follow these steps to complete the process:
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Ensure all exchange items are in their original condition, unworn, with swing tags attached.
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Pack all items in the manner they were received, including all packaging materials.
We will process your exchange order as soon as the return parcel has been inspected and approved by our logistics center.
If we have sold out of the replacement size and are no longer manufacturing the item, you can elect to return for a full refund.
Return Process
Contact info@room502.com within 5 business days of order receipt to request a return. In your request, please note your order number.
Please follow these steps to complete the process:
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Ensure all returned items are in their original condition, unworn, with swing tags attached.
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Pack all items in the manner they were received, including all packaging materials.
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For international orders, please include the commercial invoice provided in 3 copies.
Refunds are issued within about 15 business days after the package arrives back to us. All refunds are issued to the original form of payment.
We do not accept and will not process any orders that have not been notified and accepted by customer service.
To initiate a return, email: info@room502.com
Summary of Return Shipping Policy (USA & Canada):
|
Order Total (USD) |
Return Shipping Fee |
|---|---|
|
$450 or more |
Free |
|
Under $450 |
$20 Flat Fee |
|
Previously Returned Item (same style/color/size) |
Customer pays full return shipping |
To initiate a return; email info@ROOM502.com