Write to us at info@room502.com or use the form below. Every message is answered personally, usually within one business day.

Returns and exchanges in the US

You have 30 days from purchase. Pieces must be unworn, unwashed and unaltered, with their tags and original packaging.

Email us your order number and we send you a prepaid return label. On orders of $450 or more, return shipping is free; on orders under $450, $20 is deducted from the refund.

Prefer another size? We exchange it when your size is in stock.

Your refund goes back to your original payment method within 15 business days of your parcel arriving back with us.

Shipping in the US

Standard shipping is free. Orders placed before 1 pm Eastern ship the same business day, and UPS Ground delivers in 1 to 5 business days.

Before you order

Not sure of your size? See the Size & Fit guide, or write to us with your measurements and we will help you choose.

Orders outside the US, and every detail: Refund policy · Shipping policy.